We support loved ones with kindness

During the patient’s stay, the team at La Maison:

  • Provides the necessary support to loved ones and helps them be as involved as possible in caring for the patient’s needs;
  • Accompanies them during the last moments of life by offering moral, functional, emotional and spiritual support.
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  • Visitors are welcome at any time of the day or night. However, in order to respect the patient’s sense of peace, health condition, and their wishes, the number of visitors and the duration of the visits may be limited.
  • Visitors must identify themselves at the reception desk each time they visit and inform the volunteer at the reception of their departure.
  • Three lounges are available for patients and their relatives: respect for the premises is essential.
  • During winter months, visitors must leave their boots at the entrance and wear the shoes or slippers made available to them during their time in La Maison.

The main entrance is locked from 7 p.m. to 7 a.m. To enter La Maison Aube-Lumière:

  1. Press on the doorbell button outside the door.
  2. State your name and the patient’s name you wish to visit.
  3. Wait for the interior door to be opened remotely by the nurse.
  4. Report your arrival at the nurses’ station.
  5. Enter and go to the room of the person you are visiting.

Relatives who wish to have a meal at La Maison Aube-Lumière must make a reservation with the volunteer at the reception desk as soon as possible and pay the fee at the same time. Information (menus, prices) is available at the reception. Meals are served from
7:30 a.m. to 9 a.m., 11:30 a.m. to 1:30 p.m., and 5 p.m. to 7 p.m.

It is also possible to bring your own food and use the amenities provided in the dining room (microwave oven, toaster, dishes).

Visitors may eat their meals in the dining room unless the patient requests their company in the patient’s room.

Children accompanied by an adult are welcome, regardless of their age.

La Maison also has a lounge specially equipped for young children as well as an outdoor play area during the summer months.

Family members who wish to spend the night at La Maison Aube-Lumière can sleep in the patient’s room, using the reclining chair or the fold-away bed.

The lounges must never be used for sleeping.

The doctor or nurse may ask a family member to spend the night at the patient’s bedside if they become agitated, confused or if their condition deteriorates, to ensure that they have a constant presence.

Family members may also sleep in the family room, if they wish. A fee of $50 per night applies. To reserve the room, speak to the volunteer at the reception desk or a nursing staff member.

La Maison offers professional bereavement support services in the form of a support group.

Persons who so wish can be referred to bereavement support services closer to their home.

Alcoholic Beverages and Tobacco

Only patients are permitted to consume alcoholic beverages, and may do so only moderately and only in their room. Concerning tobacco use, La Maison Aube-Lumière complies with the law in force and its regulations. An outdoor smoking room is available for patients and other smokers.

Pets

Only dogs are allowed during visits, on the condition that visitors supervise them closely and that the tranquility of La Maison is respected.

Testimonials

A bright memory…

March 01, 2024
« We will hold a vivid memory of the welcome that this warm household gave us with as much candor as serenity, in order to relieve our own pain..»

Keep up the good work

March 01, 2024
« Keep up your good work, because you know how to give us the strength we need to get through this difficult ordeal. »

I will never forget you

March 01, 2024
« I really felt like I was part of your team. You were my second family for two months. Thanks to each of the nurses, all the volunteers and all the employees. I will never forget you.»