Our

services

La Maison Aube-Lumière offers services for the family members of patients:

During the Stay at Aube-Lumière

  • Personnel obtain the support necessary for family members or close friends, and help them be as involved as possible in the care of the patient, as needed;
  • They accompany family members during the final moments of life by offering moral, emotional and spiritual support.

Following the Patient’s Death

  • La Maison Aube-Lumière offers professional bereavement support during the grieving process, in the context of a self-help group.
  • Persons who so wish may be referred to bereavement support services closer to their home.

Information for Visitors

Sleeping by the Patient’s Side

  • Family members who wish to spend the night at La Maison Aube-Lumière may sleep in the patient’s room by using the reclining chair or the folding bed.
  • The salons must never be used for sleeping.
  • The doctor or the nurse may ask a family member to spend the night at the patient’s bedside if they become agitated, confused or if their condition deteriorates, in order to ensure they have a constant presence.
  • Family members may also sleep in the family room, if they wish. A fee of $30 per person each night is asked. To reserve the room, speak to the attendant at the front desk or to the caring personnel.

Meals

  • Family members who wish to have a meal at La Maison Aube-Lumière should reserve with the person at the reception desk as soon as possible in advance, and pay the fee at the time the reservation is made. The prices are posted at the reception desk. Meals are served from 7:30 to 9 a.m., from 11:30 a.m. to 1:30 p.m., and from 5 to 7 p.m.
  • It is also possible to bring your own food and use the amenities furnished in the dining room (microwave oven, toaster, dishes).
  • Visitors should eat their meals in the dining room unless the patient requests their company in his or her room.

Visits

  • Visitors are welcome at any hour of the day or night. However, in order to respect the patient’s sense of peace, health condition and wishes, the number of visitors and the length of visits may be limited.
  • When entering the building during the winter months, visitors should wear their shoes or the slippers left at their disposal.
  • At each visit, visitors must identify themselves at the reception desk, and sign the register when arriving and again when leaving.
  • Certain rooms are accessible at all times; cleanliness and respect for the premises are required.

Children

  • Children who are accompanied by an adult are welcome, regardless of their age.

Alcoholic Beverages and Tobacco

Only patients are permitted to consume alcoholic drinks, and may do so only moderately and only in their room. Concerning tobacco use, La Maison Aube-Lumière complies with the relevant law and its regulations.

Pets

Pets are allowed during visits, on the condition that the visitor keeps a close eye on them.

Telephone

Telephone calls for patients are screened at the reception desk in order to respect the patients’ needs for privacy and rest times.

Laundry Service for Patients’ Clothing

A laundry service for patients’ clothing is available upon request. The fees for this service are payable at the reception desk.

Security and Visitor Access

The doors are locked at 8 p.m. To enter La Maison Aube-Lumière,

  • Press on the doorbell outside the door;
  • State your name and the name of the patient you wish to visit;
  • Wait for the nurse to open the inner door from a distance;
  • Enter and go to the patient’s room.

Use of Candles, Matches, Lighters and Other Such Items

  • Use of candles, matches, lighters and other inflammable items is not permitted. Only large lamps in a glass jar may be lighted if the nurse agrees, and only in the patient’s room.
  • Matches and lighters must be given to the nurse upon arrival.

Emergency Plan

In conformity with the Emergency Plan of La Maison Aube-Lumière, evacuation instructions are posted in each of the patients’ rooms.

3071 12e Av Nord, Sherbrooke, QC J1H 5H3, Canada

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